In this lesson, you’re expected to learn:
– the basics of a business process and process mapping
– process performance indicators
– how to evaluate and improve a process
Process mapping requires describing processes in terms of how the activities within the process relate to each other.
There are many techniques that can be used for process mapping. However, all these techniques serve the similar purposes of identifying the different types of activity that take place during the process and show the flow of materials, people, and/or information through the process.
Although there is no universal set of symbols, used all over the world for any type of process, there are some that are commonly used, as shown below:
Enlarged version: http://bit.ly/2pWXorQ
• In the customized sandwich process, the customers can specify the type of bread and combine it with different fillings (assembly-to-order).
• The remaining activities are non-value-adding; however, some are still indispensable, such as documenting the surgical interventions in the hospital.
• Non-value-adding and dispensable activities should be the first focus of treatment (we are going to see how to deal with them in the upcoming lessons).
Enlarged version: http://bit.ly/2ps3f8v