Những bài học quan trọng nhất của Jim Rohn

29. Receiving


[SOUND] [MUSIC] Welcome back to our lesson on Receiving. Upon completion of this lesson, learner should be able to discuss the key elements of the receiving process and list key performance metrics. Let’s take a look at the key steps in the Receiving Process. First, an appointment is set for the truck to pull alongside the dock for high volume distribution facilities. Dock congestion can be a major problem. To address this careful scheduling of arrivals must be made.
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Once carriers arrived at the facility gate, they received their final dock assignment and await the dock’s availability.
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The transportation vehicle is then unloaded.
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Shipment documents are used to compare the physical goods to the goods listed on the documentation. Discrepancies in quality and quantity and damage must be noted for follow up and after materials are unloaded and discrepancies noted, product is move to cross docked location for rapid redeployment to a customer or products are put into storage to be picked at a later date for a customer order. The packing list is the shipping document required for every commercial shipment. It lists the items included in the shipment.
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An item code often referred to as an SKU or a Stock Keeping Unit is most effective in checking receipts as it can help differentiate between similarly packaged products and reduce errors. Description, quantity and additional information are also found on the packing list.
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The bill of lading is a contract document from shippers that acknowledges that specific goods have been a ship. It is used to record and track the dispatch and delivery of goods as well as the rates of each load.
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In verifying receipts, it is important to confirm the quantity of products against packing lists, bills of lading and original purchase orders. Any issue should be noted on the bills of lading and appropriate company or contractual processes followed prior to storing the goods.
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Use of electronic data flows and scanning devices greatly reduces the effort involved in these verification activities.
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Common Equipment found at receiving base includes, dock plates, dock levelers, dock seals and wheel chocks.
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Pallet jacks and forklifts are used to unload palletized product.
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Conveyors may also be used to facilitate unloading and movement of inbound material, using accordion type conveyors to move in and out of the conveyors and move the product, sorry in and out of the trailers and move the product into the building through the conveyors.
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Warehouse Management Systems or WMS’ are used in receiving to perform activities such as generating barcode labels, they are placed on palettes and act as a license plate, for palettes full of product. WMS also supports rapid receipt of inbound shipments that use ASNs or Advance Shipment Notifications, and also shipments provided by certified suppliers. These receipts may not require physical counts of the incoming shipment.
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Scanning devices such as barcode readers may be used in conjunction with WMS to facilitate receipt verification steps.
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Let’s take a look at the broad categories of Key Performance Indicators that generally should be in place for the receiving function.
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Cost, the cost of receiving per line is a good example. Generally, this would be the sum of receiving department costs, divided by the number of lines received for a given time period.
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Productivity, which may be measured as the volume received per labor hour, measured in terms of pallets, cases, etc.
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Utilization which would represent the receiving dock door utilization percentage. Maybe measured as a percent of time and also the number of shipments and receipts per day. Quality, the accurate receiving of goods, what percentage of them needed intervention to address error versus those that were able to move straight from receiving into put away or across dock, and Cycle Time. Taking into account the time to process a receipt from the time a trailer shows up until the goods are put away.
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And now we have a question. Given what you have learned about the receiving function, consider, A Potato Chip manufacturer continually receiving the rail and/or truck loads of boats of potatoes. What are some of the critical activities that must be undertaken by the receiving function to ensure effective receipt of goods? In this lesson, we discussed the key elements of the receiving process and discussed key performance metric examples.
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Thank you and we’ll see you on the next lesson. [MUSIC]


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